Elsternwick Medical Centre is a busy, large, warm and friendly Medical Centre, where the reception staff and the Doctors work together to ensure an efficient medical service in which each person is important. All doctors working here conduct their own independent practice in an ethical environment and are able to share resources and the best medical equipment. Our Staff have extensive experience in a medical environment and are committed to providing you with the best of care. Please contact them should you have any questions regarding the Medical Centre or the Doctors.

How to see your Doctor

You can make an appointment with your doctor by phoning the Medical Centre. Appointments are usually made at 15 minute intervals. We also keep several appointment times open for urgent problems, so they can be dealt with promptly. Longer consultation times are available with your doctor - please let the Reception staff know when you book your appointment if you require a longer time. We do not book in advance for Sunday appointments – please call on Sunday morning and our Staff will allocate a time to you. We do accept walk- in appointments.

Fees

Standard Consult              $80

Long Consult                      $120

Prolonged Consult           $180

After hours

Our Practice offers the following After Hours Service.

For after hours services please phone 13 26 60 .

FOR ALL EMERGENCIES PHONE 000

General Practice consultations are privately billed except at the doctors’ discretion for Pensioners, Health Care Card holders and Veterans’ Affairs Card holders. Higher fees apply for longer consultations and procedures, and consultations on Sundays and Public Holidays. We accept cash, cheque, all major credit cards and EFTPOS at the time of consultation. There are some consultations that cannot be Bulk Billed and these include such things as:

• Workers Compensation and TAC consultations
• Pre-Placement Medical Examinations
• Driving / Insurance medicals
• Providing services to people not covered by Medicare Interpreter Service.

Arrangements can be made for patients who require communication services.

Home Visits

Doctors in our centre are available for house calls and external visits to regular patients under certain circumstances. Please see the receptionist or call the Centre to request a home visit.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results.  If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1300 582 113 or visit https://hcc.vic.gov.au/.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healius.com.au/medical-centres-privacy-policy/.

Transfer of medical record

In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.
This record may be requested by your new medical practice and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au

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